Before-sales Services

Get connection

Customers can get connection with us via online consultation, telephone consultation, mail consultation and other methods of communication, informing us of the needed equipment, service and questions.

Know

Our salesmen and technical engineers will know the customer’s physical property, craftwork request and investment cost

Recommend

Our salesmen and technical engineers will recommend equipments, introduce the function of the equipment, plan the type of the equipment, inform of the price of the equipment and other series of service

On-Work Service

Make manufacture plans

According to the content of negotiations, signed industrial contracts, production planning , activate sale of service program , after approval of the contract , by the factory for production.

Make managing archives

We make managing archives for each equipment and system and the responsible person will do one-to-one following-up.The work includes, file the technical papers, administrate the purchase of raw material, process of purchasing the parts,

Communicate with the customers

We make a detailed producing form for each program and send it to the customers to make them know the process of the equipment they have purchased. We will coordinate the third-part-customer to check and accept the products.

After-Sales Service

For other accessories and machines repairs

Once receiving the customer-related e-mail, I would get in the first time associated with customer contact and communication in detail, it is necessary when the need to provide customers with relevant photos, collect relevant information, clerk the sale of all relevant issues forwarded to our dedicated sales team.

For more urgent sale

Our company will send sales engineers in Russia, Kazakhstan, Uzbekistan, Tajikistan, Europe, Southeast Asia,several regions of the scene to solve. For the warranty period accessories problems arise, we will provide a free appropriate accessories.

For the sale of other areas

Sales engineers will be based on the customer the written description provided by image analysis and proposed solutions, and, for new customers, the use of which installation problems encountered disassemble the machine when my company engineers will communicate with customers online video inventory based on plant machinery.

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